Store Policies

Payment
The Write Assistant LLC accepts PayPal and all major credit cards through my Etsy website.

Due to the custom nature of any writing service, payment is due at the time of order.

If payment does not clear within 48 hours of purchase, The Write Assistant LLC reserves the right to cancel the order. I will contact the customer to inform them why their order was canceled so that they may attempt to purchase using an alternate form of payment.

The Write Assistant LLC offers a variety of 10 Pack Bundles to reward my clients with a discount when they buy multiple listings. If you are interested in purchasing a 10 Pack Bundle, please contact me directly to create a custom listing. At the time of purchase, please include all ten links to the products you would like revised. I will not start writing on a ten pack until all ten links are provided so that the account can be created and closed in a timely fashion.

 

Shipping
All completed writing products will be sent directly to the buyer in a Microsoft Word document to the email you provide me during the checkout process. If the customer is unable to utilize a Microsoft Word document, I can create a PDF document or send the text in the body of an email. It is the responsibility of the customer to notify me of any formatting requirements at the time of order placement.

Your completed document will be emailed to you through my professional business account:

thewriteassistant@gmail.com

 

Refunds
Due to the custom nature of all writing services, refunds are not available once I have created an account order, including the creation of a custom package for a client not within standard service. This is due to the amount of time put forth in the consultation and creation of a set of recommendations.

The purchase of a lecture is not valid for refunds once the customer has received the PDF transcript of said lecture and should a customer purchase a lecture with a live component attached, said component must be scheduled within 60 days of purchase. Should a customer purchase a live lecture, they may request a cancellation and refund of this lecture within the 60-day window of purchase.

If the customer does not schedule or request a refund within that period, then they acknowledge and agree that they are forfeiting the live component. Should a customer cancel a custom package order within 48 hours of purchase, they will receive a refund with a 10% administrative fee removed from the total cost of the purchase. Customer service is of the utmost importance to me, which is why selected writing products come with one additional edit at no charge to the customer. If your service comes with complimentary edits, this will be clearly stated in the description of that product.

Please note, you are purchasing a writing service, but it is at the discretion of each business owner whether or not they will utilize the recommendations and revisions I provide for them. You are paying for my time and my expertise and as such, refunds are not available for my time. Each revision can take 60 minutes or more, and some of my bundled packages can take over 10 hours to complete.

You will be provided with anywhere from a one to fifty-page document summarizing my recommendations for your business (depending on the service rendered).

 

Additional Information
Professional writing services require the customer, or original author, to provide The Write Assistant LLC with information before I can start writing, as well as a valid email to which I should deliver the finished product.

Examples include of relevant information include:
Links to product requiring revision
Resumes
Cover letters
Essays

At the time of purchase, please include any and all relevant items so that I may process your order without delay. If a client fails to provide the required information within 48 hours of placing the order, I reserve the right to cancel the transaction and issue a refund. For example, if a customer orders a product listing revision, it is their responsibility to provide either the direct links or express the wish that they would like The Write Assistant to pick which listings to revise at the time of their order.

It is the responsibility of the client to contact me should they wish to reattempt an order. If the customer is purchasing a service that requires editing of an existing file; it is the responsibility of the customer to format that file into a Word document. The Write Assistant may then edit it and save it either as a PDF or Word document. If a customer fails to provide a document that is accessible with Microsoft Word software, The Write Assistant is released from liability for any delays in production time.

Some of my writings services include additional complimentary edits. These edits must be requested in writing by the end of business close (5 PM MT) 7 days of receiving the first Word document. If the customer wishes additional editing after 7 days, they are responsible for purchasing a new appropriate writing service.

If a customer purchases multiple listings (such as a ten pack) and provides either duplicate products or products that contain copyrighted images, it is the responsibility of the customer to contact The Write Assistant with appropriate alternatives. They have 7 business days from either the close of their order (the shipping date) or when they receive the first draft from The Write Assistant; whichever comes first. If a customer does not submit an alternative listing within that time frame; they forfeit the amount paid for that listing and are not eligible for a partial refund. The Write Assistant will include instructions regarding requesting alternatives in both the Word document and the email confirmation to the customer at the time of order close.

If a customer purchases one listing, they will receive a product revision for one listing. Should a customer purchase one listing and attempt to apply it to a product listing that has multiple products of significant variation, it is the right of the writer to either refund the transaction completely, or complete a service for one of the products within that listing.

Examples of significant variation include (but are not limited to): Color, shape, fabric prints, and materials.

If a customer is interested in having a general template created for a single listing that has variations (such as color), please specify this at the time of order. If this is not explicitly specified in print at the time of order, they will receive a description for the product listed as is, and will not be eligible for revisions meant to encompass multiple variations. General templates are not eligible to be used in any of the discounted bundle package offerings and require the purchase of a single listing revision.

If your item contains trademarked and/or copyrighted material and you do not hold a current written license to use said material, and you purchase my services with the intent to have me write using unauthorized intellectual property, I reserve the right to refuse you service, and I will promptly refund your order in full. At the time you place your order, I will send a confirmation message through the provided email requesting proof of your licensing agreement. If I do not receive proof of your ability to use trademarked and/or copyrighted items within 48 hours, I will issue a full refund.

I believe strongly in intellectual property, and I do not want to put myself or my clients at risk by engaging in any activity that involves copyright infringement. If you are interested in having a product revised to avoid copyright infringement, I would be happy to work with you to create an appropriate and effective listing.

Due to the complex and ever-changing nature of search engine optimization (SEO), my services can not and are not a guarantee that you will have an increase in views, favorites, or sales. If you do not experience an increase, or if you experience a decrease, in views, favorites, or sales, I am not responsible for this occurrence. Well-written listings must still be promoted appropriately, and that is ultimately the responsibility of each business owner. Well-written Shop Policies, a Shop Story, and product listing presentations are but one tool that you may use to increase your traffic and revenue.

 

Seller Information

I complete the majority of my writing on the weekends, and in the evenings for rush orders.

I am located in Ogden, Utah and reside within the Mountain Time Zone.

I strive to respond to any client communications within several hours, but please note, on the weekends, response times may vary from 12 – 48 hours. On occasion, I step away from my computer on the weekends to enjoy the beautiful mountains of Utah, and I will address your concerns as soon as I return to my office.

I strive for the fastest possible turnaround, but please note the lead times at the time of your purchase. Should you need a faster turnaround, do not hesitate to message me directly. Rush upgrades are available on a limited basis as a custom order.