Saving Stolen Content: Fast Media

Posted by on Apr 13, 2016 in Copywriting | 6 comments

Saving Stolen Content:  Fast Media

Earlier this week, Sears.com made headlines in the handmade world with allegations of stolen images, copy, and business names. There has been a lot of confusion and anger regarding this set of circumstances with very little information provided by the retailer. I would first encourage you to check www.sears.com to see if any of your items have been pirated. If they have not, then you can sit back, relax, and read the rest of this article so you can be abreast of the issue.

Alibaba.com and Desercart.ae have been implicated in similar issues in the past, but at this time, it appears that Fast Media is the perpetrator of this latest rash of stolen content. They are listed as a preferred seller on Sears. Sears is considering this to be fraudulent activity, and they are actively compiling information to determine the scope of this incident.

If you do have content on the Sears website, you may take the following steps to address your concern with the retailer directly:

1. Go to Sears.com and search for your products.

2. If you have content on the site that you did not authorize, call Sears Holdings at (847) 286-2500.

3. You will be asked: “Who would you like to reach?” and you should request Legal.

4. You will be transferred to the Legal Department’s automated system.

5. Press 1 to select “Calling on behalf of a customer”.

6. You will then be transferred to their voicemail.

The Sears Legal Department is open from 8 AM – 5 PM Monday through Friday, but interestingly enough, no time zones were identified in the automated message. They do identify they will answer all queries within 24 – 48 hours.

You may leave a message stating you are concerned that your content and/or images have been stolen by Fast Media, and you would like a representative to call you back immediately. Some sellers have gotten through and have started the process of escalation, so the items are removed.

Alternatively, you may call Sears.com directly through the following steps:

1. Call Sears Customer Service at (877) 550-9254.

2. Press 1 to select, “Calling about a new order”.

3. Press 5 to select, “Anything else”.

4. You will be transferred to a representative at this time and can request Customer Solutions.

Finally, you may contact Sears directly through the following email:

shmcdmca@searsshc.com

When I attempted this process, I found the Sears Customer Service line to be very frustrating and time-consuming. Depending on the representative you speak to, they may or may not be knowledgeable enough to assist you in this concern. At this time, I recommend either leaving a message through the Legal Department voicemail and waiting for them to return your call or sending them a message through the email identified above.

If you would like to contact Fast Media directly, I have included their contact information as provided by their Sears.com profile below:

Email: Sears.Seller1@supportingbuyers.com
Phone: (281) 410-8820
Address: 25547 Canyon Crossing Dr. Richmond, TX 77406 US

While waiting for their collective responses, document the stolen content with screenshots with a time stamp if possible. I fully acknowledge that these steps are not a definitive guide to reclaiming your content, and should only be used as the start of the process to do so. As more information becomes available, I will update my blog accordingly. In the meantime, if you have had success in getting your content reclaimed, please feel free to share your experience below to assist others.

6 Comments

  1. 4-13-2016

    Hello Jennifer! I wanted to take a moment to address your posts. As you can see, both of them were approved so that I could engage you in a dialogue.

    I am concerned about your allegations for two reasons:

    They are not based in fact.

    They are inappropriately aggressive.

    I am not an active member of the forum you reference, but my business partner did publish my blog post there earlier this morning. The purpose of this blog is not to make money, as you can see it is not incentivized by any ads and I am not pitching a service in this post. The purpose of this blog is to comment on timely events, educate my followers, and share uplifting messages for business owners around the world.

    Your comments are unfortunately very aggressive, misinformed, and frankly rather unprofessional.

    I spent several hours’ yesterday researching the Sears.com and Fast Media debacle and spent my time on their customer services lines. In my research I did not use any of your content, and in fact, I don’t even know who you are.

    My blog is additionally meant to dispel myths, of which there are many surrounding Fast Media and Sears. I have created a step by step process of how to contact these two companies, none of which is proprietary information and all accessible with a little leg work on the Sears.com website. I simply correlated it for the ease of my readers in one spot, and so I can safely say that even though you very well may have researched this topic, so have I independently of you. One event does not preclude the other.

    I’d like to end on a professional note, thanking you for reading my content and inviting you to reconsider your false allegations. I wish you much luck in your business and am glad I had the opportunity to address your concerns.

  2. 4-13-2016

    Remove my comment all you went, you are essentially doing exactly what they are doing by stealing content stolen from the H@A FB page. You didn’t research this, we did!

  3. 4-13-2016

    Thank you for this great info.

  4. 4-13-2016

    Wow, basically just took all the info myself and others posted in the Amazon Handmade forums and made a blog of it to make money for yourself.

    • 4-13-2016

      I have seen all methods as described in the group you speak of. They are incorrect and your response is quite unprofessional as a business owner. I would recommend taking the more positive approach and commending fellow business owners for stepping up and helping each other address this issue correctly. Profit is not made from helping each other…karma is.

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